Shipping policy
Shipping Policy
Order processing — Orders are processed within 1–3 business days after payment confirmation. Please confirm your shipping address at checkout; we cannot change the address after the order is shipped.
Shipping methods and estimated delivery times
Delivery times below are estimates and begin from the date the order is shipped (not the date of purchase). Actual transit may vary due to carrier capacity, customs, weather, or public holidays.
| Region | Typical transit | Processing time |
|---|---|---|
| United States | 7–15 business days | 1–3 business days |
| Europe | 5–14 business days | 1–3 business days |
| Asia / Oceania | 5–14 business days | 1–3 business days |
| Other international | 7–21 business days | 1–3 business days |
Note: The site currently displays an estimated international delivery of 1–2 weeks for overseas shipments; use the table above to provide clearer regional expectations to customers.
Shipping costs and promotions
- - **How costs are calculated** — Shipping fees are calculated automatically at checkout based on the selected shipping method and delivery address. - **Free shipping promotions** — When active, free shipping eligibility and any minimum order thresholds are shown on the cart and checkout pages.
Order tracking
After your order ships you will receive a confirmation email with a tracking number and a link to track the package. Use the carrier’s tracking page to monitor delivery progress. If tracking shows no updates for an extended period, contact support so we can open an investigation with the carrier.
Customs, duties and import taxes
International orders may be subject to import duties, taxes, and customs fees assessed by the destination country. These charges are the buyer’s responsibility. We cannot predict the amount; contact your local customs office for details. We are not liable for customs delays.
Lost or damaged packages
- - **Lost packages** — If tracking shows prolonged inactivity, contact support and we will initiate a carrier investigation. - **Damaged items** — Report visible damage within 48 hours of delivery with clear photos of the item and packaging; we will assist with a carrier claim and next steps.
Address changes and order cancellations
Double-check your shipping address before completing checkout. We cannot change the shipping address once payment is confirmed and the order is shipped. If you need to cancel, contact support immediately; cancellations are only possible before the order is processed.
Contact for shipping questions
Email: shop@vistaixcase.com. For fastest service include your order number and photos (if applicable). Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (PST).