Contact information
Contact Us
VistaixCase Customer Support values every customer's shopping experience. To speed up handling, please provide your order number (if any) and screenshots when contacting us.
Support channels and hours
- Email (preferred) — shop@vistaixcase.com
- Phone — +852 5997 6735 (Mon–Fri 09:00–17:00 PST)
- Live chat — chat widget at the bottom-right of the site (available during support hours)
- Social — Instagram: @vistaixcase; Facebook: /vistaixcase
Response commitment: We reply within 24 business hours on weekdays; messages received on weekends or public holidays will be handled on the next business day. For returns/refunds we will provide an initial response within 72 hours after receiving complete information.
Contact form (use as-is)
Full name
Email
Phone (optional)
Order number (if any)
Issue type
Order inquiry
Shipping issue
Return / Refund
Product question
Other
Details and attachments (images/screenshots)
Submit
Business and return addresses
Company address: Vistaix LTD, SUITE 8220, 61 BRIDGE STREET, KINGTON, UNITED KINGDOM HR5 3DJ
Always obtain an RMA number from support before returning items and confirm the return method; unauthorized returns may be delayed or refused.
Quick FAQ
- How do I check my order status — Log in to your account → Order history, or provide your order number when contacting support.
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- Shipping time — Processing time is typically 1–3 business days; international transit times vary by destination (see Shipping page).
- How to request a return/refund — Submit a return request within 30 days of delivery; item must be in original condition and include photo evidence when requested.
- Warranty and damaged items — Report visible damage within 48 hours of delivery with photos and order details.
Privacy and data use
We use contact information only to process orders and handle support requests; we do not sell personal data. See the site footer link to Privacy Policy for full details.